Privacy Policy

Effective Date: [25th December 2025]

Squaver ("we", "our", "us") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our online store selling musical instruments and related accessories.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), we collect information necessary for lawful business purposes.

We may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone / WhatsApp number

  • Shipping and billing address

  • Payment-related information (processed securely through authorized third-party payment gateways; Squaver does not store card, UPI, or banking details)

b. Order & Transaction Information

  • Products purchased

  • Order history

  • Delivery details

  • Cash on Delivery (COD) confirmation details

c. Communication Information

  • Messages shared via WhatsApp, email, or customer support channels for order placement, confirmation, or service-related queries

d. Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on our website

2. How We Use Your Information

We use the collected information strictly in compliance with Indian laws to:

  • Process, confirm, and fulfill online, WhatsApp, and COD orders

  • Communicate order updates, delivery status, and customer support responses via call, SMS, WhatsApp, or email

  • Verify customer details for Cash on Delivery (COD) orders

  • Improve our products, services, and website experience

  • Send service-related notifications and promotional offers (only with user consent)

  • Prevent fraud, misuse, and unauthorized transactions

3. Sharing of Information

Squaver does not sell, rent, or trade your personal information. Your information may be shared only when necessary with:

  • Delivery and logistics partners for order fulfillment and COD verification

  • Secure payment gateway providers authorized under Indian regulations

  • Technology service providers assisting in website and communication services

  • Government or legal authorities when required under applicable Indian laws

All third parties are required to follow reasonable security practices to protect your information.

4. Cookies & Tracking Technologies

Squaver may use cookies and similar technologies to comply with standard internet practices and to:

  • Enhance website functionality

  • Analyze website traffic and user behavior

  • Improve overall customer experience

You may control or disable cookies through your browser settings; however, some features of the website may not function optimally.

5. Data Security

In compliance with the IT Act, 2000 and SPDI Rules, 2011, Squaver follows reasonable security practices and procedures to safeguard personal and sensitive information.

We implement appropriate administrative, technical, and physical safeguards to protect data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no digital system can be guaranteed to be completely secure.

6. Your Rights

As per applicable Indian laws, you have the right to:

  • Review, correct, or update your personal information

  • Withdraw consent for promotional communications

  • Request deletion of personal data, subject to legal, regulatory, or transactional requirements

Requests may be made by contacting us through the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. Squaver is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Squaver does not knowingly collect personal information from children under 18 years of age. If such information is identified, it will be deleted promptly in compliance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:

Squaver
Email: info@squaver.com
Phone - 0120-4072986